BBorderOps
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For Canadian brands doing US$1–10M with the US as their largest market

Five vendors, four dashboards, nobody accountable.

Duty calculation here, a broker there, a returns workaround, a spreadsheet for carrier invoices, and nothing shared between them. BorderOps runs all of it as one layer — duty at checkout, CUSMA claims, hold resolution, fee auditing and returns — with one account manager and one dashboard.

  • Five functions, one team, one set of data
  • A named account manager who owns outcomes, not tickets
  • One monthly number for what cross-border actually costs you
Request details See how it happens

Early access — we are onboarding a first cohort and reply to every enquiry within one business day.

The five functions, and what sharing data unlocks

Duty at checkoutPriced from verified classifications
CUSMA claimsFeeds the duty quote, not padded
Hold resolutionRoot causes fix the classifications
Fee auditingCompared against what you quoted
ReturnsSecond crossings removed from the cost model

Each function is more accurate when it can see the others. That is the argument for a layer rather than five point solutions — not the convenience of one invoice.

The problem

Every vendor solves their piece correctly. The gaps are where you live.

At your size the individual functions are all handled, more or less. Duty gets calculated. A broker makes entries. Returns happen somehow. Someone pays the carrier invoices. Each vendor does their job.

The problem is that none of them share data, so nothing compounds. Your duty calculator does not know which SKUs qualify for CUSMA. Your broker does not know what you quoted at checkout. Your invoice auditing — if it exists — cannot see the orders. Your returns process does not inform your classification. Five correct answers to five narrow questions, and no answer to the only question that matters: what is cross-border actually costing us, and why.

And when something falls between two vendors — a held parcel, a disputed adjustment, a failed preference claim — it lands on your operations lead, who becomes the integration layer. That person is expensive, overloaded, and the single point of failure in your largest market.

In their own words

This is what brands with this problem are searching for

We did not invent this problem. These are the actual queries people type when they hit it.

outsource cross border shipping complianceSearched by brands in exactly your position
cross border ecommerce operations service canadaSearched by brands in exactly your position
managed customs for shopify brandsSearched by brands in exactly your position

Built for you if

Is this you?

If three or more of these are true, BorderOps will pay for itself. If none of them are, we will tell you so rather than sell you something.

How it works

Four steps, and you are only in one of them

The work happens whether or not you are watching. You get the output.

1

We audit what you have

Current vendors, current costs, current cross-border cost per order. Most brands at this size have never had this number produced, and it is the baseline for everything else.

2

We build the shared foundation

One classified catalogue with HS codes, origins and CUSMA determinations. Every other function reads from it, which is why the functions stop contradicting each other.

3

We run the five functions

Duty at checkout, CUSMA claims and certifications, customs hold resolution, carrier fee auditing and disputes, and US returns handling.

4

One account manager, one monthly review

A named person who owns the outcome across all five, and a monthly review of cost per order, what moved and what is being fixed.

What you get

Everything included

1

One classified catalogue

The shared asset underneath everything. Classifications, origins and CUSMA determinations maintained once rather than assumed five times.

2

Landed cost at checkout

Duty, tax and fees quoted from verified data, with CUSMA applied where it qualifies rather than padded in.

3

Hold resolution, owned

Detection, document preparation, brokerage escalation and customer communication, with root causes reported back into the catalogue.

4

Carrier fee auditing and disputes

Every duty and brokerage adjustment matched to its order, invalid charges disputed inside the window, recovery tracked.

5

US returns handling

Domestic return address, inspection, local resale of good stock, consolidated return freight.

6

One cost-per-order number

The thing nobody currently has: total cross-border cost per US order, trended, decomposed by cause.

Side by side

Five vendors vs one layer

TodayWith BorderOps
ClassificationsMaintained separately or not at allOne shared, maintained catalogue
CUSMA and duty quotingDisconnectedSame data, same answer
Held parcelsFall between vendorsOwned, with root-cause feedback
Carrier adjustmentsPaidAudited and disputed
Who integrates it allYour ops leadYour account manager

Find out what this is costing you

Send us your situation and we will tell you plainly whether BorderOps would make a difference at your volume — before you commit to anything.

Request details

Request details

Tell us what your situation looks like

Seven questions. We use them to work out whether BorderOps is actually the right fit for you — and to say so if it is not.

  • 1You send the formTakes about two minutes. No call booking widget.
  • 2We reply within one business dayWith a straight answer on whether this fits your volume and setup.
  • 3If it fits, we show you your own numbersA short review of your actual orders and invoices before anything is signed.

We are onboarding a first cohort of Canadian brands, so spots are limited and we would rather tell you early if you are not one of them.

Specifics get a specific answer.

We reply within one business day. No newsletter, no sequence, no sales calls you did not ask for.

FAQ

Questions worth asking

Why not just use point solutions for each function?
Because the functions share one dependency: an accurate, maintained product catalogue with classifications, origins and CUSMA determinations. Five vendors each maintaining their own version of that produces five different answers and no accountability when they disagree. If you have the internal capacity to own that catalogue and integrate the vendors around it, point solutions are a perfectly good architecture. Most brands at this size discover that the integration role has quietly become somebody’s full-time job.
Do I have to move everything at once?
No, and you should not. We usually start with the audit and the catalogue, then take over the function where the current cost is highest — commonly fee auditing or hold resolution, because both are being done badly or not at all. The rest follows as it makes sense.
What happens to my existing broker and carriers?
Usually they stay. BorderOps is an operations layer, not a carrier or a replacement broker. A correct, complete, consistent set of instructions makes your existing broker work better, which is typically the fastest improvement available.
How is this priced?
As a monthly retainer scoped to the functions you hand over and your volume, rather than a percentage of US revenue. At US$1–10M a percentage becomes a very large number for work that does not scale proportionally.
What do you actually take responsibility for?
Operational outcomes on the functions we run — holds resolved, claims applied, adjustments disputed, returns processed, cost per order reported. We are not a merchant of record and we do not assume your compliance liability as importer; where that matters for your situation we will say so plainly and model the alternatives.
How long until this shows up in the numbers?
Fee auditing and hold resolution tend to show results in the first month or two because both are immediate and both are currently unowned. Classification and CUSMA work takes a quarter to show fully, because the saving accrues per order shipped after the fix.

Guides

Read the detail first

Written for the specific questions brands ask us. No gate, no email required.

Outsourcing cross-border shipping complianceWhich cross-border functions make sense to outsource, which should stay in-house, and how to avoid buying five…Evaluating a cross-border operations serviceWhat a cross-border operations partner should actually cover, the questions to ask before signing, and how pri…Managed customs for Shopify brandsWhat managed customs means for a Shopify brand selling into the US, which functions belong in scope, and how t…